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TERMS & CONDITIONS

CUSTOMER CARE

At The Eco Beauty Co., we value our customers and strive to provide exceptional service and support. Our customer care policy outlines our commitment to ensuring your satisfaction and addressing any concerns or inquiries you may have.

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  1. Prompt Response: We are dedicated to responding to your inquiries, feedback, and requests in a timely manner. Our customer care team is available to assist you during our business hours, and we aim to provide a response within 24 hours.
     

  2. Professional and Courteous Communication: Our customer care representatives are trained to communicate in a professional and courteous manner. We aim to provide clear and concise information, addressing your questions and concerns effectively.
     

  3. Product Information and Guidance: We understand that choosing the right products can be challenging. Our customer care team is knowledgeable about our product range and can provide guidance and recommendations based on your needs and preferences. Whether you have questions about ingredients, usage instructions, or suitability for specific skin types, we are here to assist you.
     

  4. Order Assistance and Tracking: If you need assistance with placing an order, modifying an order, or tracking your shipment, our customer care team is ready to help. We can guide you through the ordering process, provide updates on the status of your order, and assist with any delivery-related inquiries.
     

  5. Returns and Exchanges: If you wish to initiate a return or exchange, our customer care team will guide you through the process, ensuring that it is seamless and hassle-free. We will provide you with clear instructions on how to proceed and address any concerns you may have regarding our returns policy.
     

  6. Resolving Issues and Complaints: In the event that you encounter any issues or have a complaint, we are committed to resolving it to the best of our ability. Our customer care team will investigate the matter thoroughly, providing regular updates on the progress and working towards a satisfactory resolution.
     

  7. Privacy and Data Protection: We prioritize the protection of your personal information and adhere to all applicable data protection laws and regulations. Our customer care team is trained to handle your personal information with confidentiality and respect. For more details, please refer to our Privacy Policy.
     

  8. Feedback and Improvement: We welcome your feedback and suggestions as they help us improve our products and services. Your input is valuable to us, and we appreciate your taking the time to share your thoughts. Whether you have positive feedback, constructive criticism, or ideas for improvement, we encourage you to reach out to our customer care team.
     

  9. Continuous Learning and Development: We believe in continuously improving our customer care services. Our team regularly undergoes training and development programs to enhance their knowledge and skills, ensuring that they are equipped to assist you effectively.
     

  10. Accessibility and Inclusivity: We strive to provide an accessible and inclusive customer care experience. If you require any accommodations or have specific needs, please let us know, and we will do our best to accommodate them.
     

We are dedicated to upholding this customer care policy and providing a positive experience for all of our customers. If you have any questions, concerns, or suggestions, please do not hesitate to contact our customer care team. We are here to assist you and look forward to serving you.

Privacy & Safety

PRIVACY & SAFETY

At The Eco Beauty Co., we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when using our website and online shop.

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  1. Information We Collect: When you visit our website or make a purchase from our online shop, we may collect certain information, including but not limited to:

    • Personal information such as your name, email address, phone number, and shipping address.

    • Payment information, including credit card details, which are processed securely by our trusted payment service providers.

    • Information provided voluntarily by you, such as product reviews, survey responses, or customer service inquiries.
       

  2. Use of Information: We use the information we collect for the following purposes:

    • Processing and fulfilling your orders, including shipping and delivery of products.

    • Communicating with you regarding your orders, inquiries, and customer support.

    • Providing personalized product recommendations and marketing updates, only if you have given your consent to receive such communications.

    • Analyzing and improving our website and online shop to enhance user experience.

    • Complying with legal obligations and resolving disputes.
       

  3. Information Security: We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
     

  4. Disclosure of Information: We may share your information with trusted third parties for specific purposes, including:

    • Shipping carriers to facilitate the delivery of your orders.

    • Payment service providers to process your payments securely.

    • Marketing service providers to send you promotional materials, only if you have given your consent.

    • Legal authorities or regulatory bodies as required by law or to protect our rights and interests.
       

  5. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized recommendations. By using our website and online shop, you consent to the use of cookies in accordance with our Cookie Policy.
     

  6. Your Rights and Choices: You have the right to:

    • Access, correct, or update the personal information we hold about you.

    • Opt-out of receiving marketing communications by following the unsubscribe instructions provided in the email or by contacting us directly.

    • Request the deletion of your personal information, subject to applicable legal obligations.
       

  7. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
     

  8. Third-Party Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
     

  9. Children's Privacy: Our website and online shop are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately.
     

  10. Updates to the Privacy Policy: We may update this privacy policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
     

If you have any questions, concerns, or requests regarding our privacy practices, please contact our privacy team using the contact information provided on our website.

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Last updated: 16/07/2023

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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